Communication Resources on COVID-19

IHCA/INCAL will be updating this page regularly as guidance and information from state and federal authorities changes. If you are a long term care provuder and have questions or need assistance with communications resources and templates, please contact Deeksha Kapoor at

Last updated March 25 at 4:50 p.m.



This has been a challenging time for everyone: staff, residents and their loved ones. We know many of you are going to extraordinary lengths to keep your residents safe from this virus, as well as help keep them engaged while they’re unable to visit with family members, volunteers, and even each other due to social distancing. With many individuals now staying home, we thought this would be a good opportunity for members of the public to send some messages of support to our residents.

AHCA/NCAL recently released to make it easy for anyone to send a video message to our seniors and individuals with disabilities. They are collecting stories from around the internet, so everyone can feel uplifted and inspired to chip in where they can. Whether it’s encouraging donations of hand sanitizer to your local facility, or asking children (who are at home while schools are closed) to create a homemade card, we hope you’ll show your residents every day to let them know that we’re all thinking about them. 





Early preparations, speed and accuracy of information is essential to managing an urgent situation. Refer to these resources and put together a communications plan for all stakeholders including employees, clinical staff, residents, families etc.



Review these helpful resources listed below specifically created for healthcare facilities by Centers For disease Control and Prevention (CDC):

FACILITY RESOURCE: Download informational flyers highlighting best practices

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