Education Policy


The Indiana Professional Licensing Board (IPLA) requires that sponsors of Continuing Education programs monitor the attendance of all programs in such a way that verification of attendance throughout the program can be readily assured. To obtain credit for an IHCA/INCAL sponsored Continuing Education program, attendees must successfully participate in and complete the entire program. In-person trainings are monitored by IHCA/INCAL staff or a designated representative and a check-in process. Webinar trainings are monitored by a minute-by-minute attendance monitoring technology system to ensure compliance with the IPLA requirements. 

The National Association of Long Term Care Administrators / National Continuing Education Review Service (NAB / NCERS) requires the Provider/Sponsor to provide a means of monitoring attendance that will ensure that attendees only receive credit for time present at the seminar. At a minimum, this will include monitoring attendance throughout the day for all programs exceeding ½ day by recording attendance not only upon initiation and completion of the program but also at least once during the course of the program through a means identified and described by the Provider/Sponsor. 

Webinars that are approved by NAB require a sign-in sheet. Sign-in sheets will be provided with the webinar connection information and related details. 


All cancellations and withdrawals must be submitted in writing and faxed to 877-298-3749 or emailed to or

Education Courses and Webinars

Unless otherwise noted, refunds will be given, minus an administrative fee of 25% of the registration fee, when written notice is received at least 48 hours prior to course/event. Cancellations made within 48 hours of the course/event will not receive a refund. No shows or cancellations made after the event will not receive a refund. Substitutions are permitted.

IHCA/INCAL Spring Conference and Convention & Expo Individual Attendee Registrations

Cancellations received prior to 20 days from the event date will be refunded at 50% of the registration fee. Cancellations received within less than 20 days of the event will be charged the full registration fee.

IHCA/INCAL Spring Conference and Convention & Expo Sponsors & Exhibitors

Refunds for credit card transactions will be credited back to the card used if the transaction occurred within 90 days of the cancellation request. Cancellation requests made 90 days or more from the date of the registration/credit card payment will receive their refund by check. Refunds for payments originally made by cash or check will receive their refund by check.


National Association of Long Term Care Administrator Boards (NAB) CE Registry Information


Please follow the instructions below:

  1. Go to the “non-NCERS program” details near the bottom of the page. 
  2. Use the “upload” button to add a certificate. 
  3. If you have already created the entry, please select the gear button to the right of the course and select edit, then click OK to enable uploading the certificate.


Upcoming Education Events