SB 480 Requires FSSA to post various reports on their website on identify successes and issues within the broker model. Some of the reports have been posted on the FSSA’s website and we are still looking through them. You can access those reports here.
It also establishes, implements, and maintains a toll-free telephone number for complaint reporting and a link on the broker’s Internet web site titled “File a Complaint Here” to be accessed by the public. The broker must develop a corrective action plan concerning all substantiated complaints and publish the corrective action plan on the broker’s Internet web site. The broker has not yet established a toll-free telephone number or a link on the broker’s homepage to file a complaint.
Establishes a commission to provide feedback and recommendations to FSSA regarding the broker system, review complaints received, and the plan of correction taken, and approve any monies awarded to the broker as part of the incentive outlined in the contract between FSSA and the broker
Commission members have been appointed. Click here and scroll down to the “Non-Emergency Medical Transportation Commission” to see members. The legislator’s appointed to the commission are: Senator Becker (R-Evansville); Senator Breaux (D-Indianapolis); Representative Pressel (R-Rolling Prairie); and Representative Macer (D-Indianapolis).