It looks like you have an older browser that is not supported by this site. Please click here to update.

2024 Annual Convention & Expo

August 19-20, 2024

2024 Annual Convention & Expo

The IHCA/INCAL Annual Convention & Expo is an event that spotlights how Indiana’s long-term care providers are embracing continual quality improvement to enhance resident experiences and clinical outcomes. Gain inspiration, new information, and rejuvenate your passion with our skilled keynotes and presenters. Explore 80+ booths that showcase cutting edge products and innovative solutions, plus a chance to network with 450+ peers from across the state!


Online registration for attendees opens June 10 and ends August 12 (onsite registration will be accepted until max capacity is reached).

This is an IHCA/INCAL members only event. Membership information can be found HERE.

• Member Full Conference (Aug 19-20): $375
• Member Single Day: $250

Regional Director of Business Development

Over a career spanning more than two decades, John Vander Meer has held roles across diverse sectors, including media, government, association management, post-acute care, and the business world. John served as the president and CEO of the Wisconsin Health Care Association and the Wisconsin Center for Assisted Living. He worked as a newspaper reporter, communications director, legislative aide, and chief of staff for various political figures.

Additionally, he held the role of director of business Development for a multi-state skilled nursing and assisted living provider. Currently, John is the regional director of business development at Carefeed, a software platform for providers. He holds an undergraduate degree from Calvin University in Grand Rapids, MI, and a master’s degree from the University of Wisconsin – Madison’s Robert M. LaFollette School of Public Affairs.

Keynote Speaker/Executive Coach/Visual Artist

As an inspirational keynote speaker, executive coach, and interdisciplinary artist, Allison provides an exceptional blend of clarity, creative perspective, and real understanding to the healthcare industry, businesses and nonprofits.

CEO, Carefeed Inc

Terry Wall is a seasoned software executive with a career in companies that digitize paperwork and automate antiquated processes. As the founder/CEO of Carefeed, Terry leads a growing technology company offering an effective platform helping providers from across the care continuum facilitate seamless care journeys for their residents.

Before launching Carefeed, Terry held leadership positions leading large national teams as senior vice president in the Hospital Division of Patient Point, and regional vice president for hibu.

Terry was responsible for a wide range of strategic aspects, including sales, recruitment, marketing initiatives and P&L management.

Terry oversaw a portfolio of hospital technology solutions designed to improve clinical outcomes, efficiency and patient satisfaction.

Terry earned an MBA in Management Information Systems (MIS) from Xavier University – Williams College of Business in 2002. He holds a BSBA in marketing from Xavier University.

Senior Risk Manager

Peggy is the Sr. clinical risk management consultant for AssuredPartners Senior Living Risk Solutions. She has 34 years of experience serving the senior living industry in multiple capacities, including as a director of nursing, a regional director of clinical services, a VP of clinical operations, as well as a nurse educator.

She has extensive experience in clinical and environmental risk assessments, education, mentoring, adverse event mitigation, survey readiness, mock surveys for both SNFs and ALFs, consulting services, and catastrophic event response.

Peggy is board certified in geriatrics by American Nurses Credentialing Center (ANCC). She is also a Certified Executive in Assisted Living (CEAL), and holds current certifications in wound care, Quality Assurance Performance Improvement and as a Certified Director of Nursing in Long Term Care.

2024 Convention & Expo - Attendee Schedule

Sunday, August 18

4:00pm - 6:00pm

Monday August 19

7:00am - 9:00am

8:15am - 8:45am

9:00am - 10:15am

A Chance of Awesome: How Changing the Way You See Changes Everything

Sometimes in life, you just feel … stuck. When you’re stumped by a seemingly unsolvable challenge, sometimes all you need is a little nudge from an outsider with a fresh perspective, someone who points out the answer that was there the whole time. This presentation is that little nudge and great fit for organizations experiencing transition or in a season of intense change. You’ll learn how to recognize opportunities in road blocks and how to see dead ends as new beginnings. Because the difference between success and failure is not luck, it’s looking at your world in a whole new way! So come ready to spark some new ideas — and grab onto them.  

Perfect For: Organizations experiencing transition who are looking to increase resiliency and navigate change with enthusiasm and positivity. 


10:15am - 12:30pm

12:30pm - 2:00pm

Create Change Through The “What If” Mindset 

Mike Rayburn’s electrifying “What If” keynote inspires your leadership and business teams to rethink change and initiate more possibilities and innovation for your organization and customers. He delivers real-world tools and strategies to help your people create better solutions and generate more revenue for your business. 

Mike Rayburn’s “What IF? Keynote Experience” is about:

Innovation…finding and creating the opportunities, products and processes that others miss. 

Change…moving from managing change to creating change. 

High Performance…making those opportunities happen. 

Takeaways…your teams will:  

  • Learn three powerful tools to access their unrealized potential  
  • Create change, rather than manage change  
  • Discover the opportunities they’re currently missing  
  • Set and achieve bold, empowering goals  
  • Embrace their uniqueness as their competitive edge  

2:00pm - 2:15pm

2:15pm - 3:00pm

Breakout A:

Making Sense of Trauma-Informed Care for Your Staff 

Surveyors are beginning to focus more on the delivery of trauma-informed care to our residents. To be proficient in this area, ALL staff are required to have training regarding trauma-informed care. But, how do you make this happen? In this session, Cat will be addressing: what trauma triggers are, how to identify trauma triggers, common sense interventions that work, and how to obtain needed information from the resident to develop a person-centered, individualize care plan, utilizing a De-Escalation Preferences Form. Participants will leave with a “ready-made” inservice for their facility staff. 

Breakout B:

Data Analytic & AI Related to Clinical Decision Making

The presentation delves into the pivotal role of data in modern healthcare. Beginning with an exploration of diverse healthcare data types, including structured, unstructured, and semi-structured data from sources such as electronic health records (EHRs), artificial intelligence, and publicly reported information, the presentation emphasizes the importance of data quality and integrity. 

Participants gain an understanding of data analytics and its relevance in healthcare, including descriptive, diagnostic, predictive, and prescriptive analytics. The focus then shifts to how data supports evidence-based practice (EBP) and clinical guidelines, illustrating how data-driven approaches enhance the implementation of EBP in clinical settings. 

Through case studies and best practices, the presentation showcases successful data utilization in clinical decision making. It also addresses ethical and legal considerations surrounding patient data privacy, consent, and compliance, ensuring a comprehensive view of data usage in a healthcare context. 

An interactive element allows participants to engage in analyzing and interpreting clinical data, empowering them to apply data-driven insights in their own clinical workflows. The presentation culminates with guidance on enhancing data literacy and analytical skills among healthcare professionals through training and resources, ultimately enabling improved patient care and outcomes through effective data utilization. 

Breakout C:

The Quality Awards: The Path to Performance Improvement in Long Term Care

At the end of this session, participants will be able to:

  • Describe the Quality Award application process
  • Summarize program requirements
  • Identify where Quality Award resources can be located for use

Kendyl will also identify how elements of the Baldridge organizational profile, the framework that the Quality Award program is based on, can enrich a QAPI plan.  Attendees will learn how the Quality Award criteria can support ongoing quality improvement and provide a path to organizational excellence.

3:00pm - 3:15pm

3:15pm - 4:00pm

Breakout A:

Employee Mental Health: The Lemon in the Room for Healthcare Workers 

In “Employee Mental Health: The Lemon in the Room,” participants will confront the critical and often overlooked issue of mental health within the healthcare sector. Current statistics highlight a crisis: 93% of healthcare workers report experiencing stress, 75% feel overwhelmed. Moreover, 39% of healthcare workers feel they do not receive adequate emotional support, underscoring an urgent need for targeted interventions and support systems. 

This session provides a comprehensive exploration of the mental health challenges specific to healthcare professionals. Through meaningful insights and interactive exercises, participants will discover practical strategies to foster a culture of support and well-being in healthcare environments.  

Learning Objectives: 

  • Understand the importance of prioritizing mental health for healthcare workers and identify three reasons why it is crucial for organizational growth and success.
  • Analyze the effects of mental health challenges on workplace productivity, morale, and overall organizational health by listing and discussing three specific impacts.
  • Discover and outline practical steps to promote mental health awareness and support, committing to implementing at least two best practices.  

Breakout B:

What’s Happening: FY 2025 Proposed Rule, MDS 3.0, Updates, QM Changes, Managed Care and More

Long Term Care (LTC) continues to face many challenges and changes from both CMS and the State of Indiana. Indiana’s plan for transition to Medicaid Managed Care has becoming a reality and CMS continues to make changes to promote their goal of “quality over quantity” as evidenced in the FY 2025 Proposed Rule. Come join us for a review of where we are today and what challenges we will be facing in the future as we move forward.

Learning Objectives:

  • Understand where Indiana is with Medicaid Managed Care
  • Be aware of changes being proposed with the FY 2025 Proposed Rule in Medicare reimbursement, SNF Quality Reporting and SNF VBP
  • Be aware of upcoming changes to the MDS 3.0 4. Identity areas affected in your facility and how to move forward.

Breakout C:

LTC Ombudsman Program & Residents’ Rights: How It Goes Hand in Hand 

Lynn will present an overview of the LTC Ombudsman Program and Residents’ Rights, including preserving residents’ dignity, when to call the local ombudsman, resident and family councils, and transfers/discharges/appeals.  

4:00pm - 4:15pm

4:15pm - 5:15pm

Surviving the Business with Humor 

Would you say that health care providers have a slightly “warped” sense of humor?? Let’s face it! We laugh at situations that others would find horrifying! It doesn’t mean that we are unprofessional, uncaring or insensitive. Those “light moments” help us get through an extremely stressful or painful time, and allow us “longevity” in this industry. This session takes a look at the humorous side of health care. Through the humor we see very real resident/client issues and what we, as providers, should have in place to meet those issues. Utilizing humor and laughter, participants will learn necessary techniques to maintain a balance in providing care that is both meaningful and realistic. Cat shares tips for how we can develop humor skills, and ends this session with a “Jeff Foxworthy-take” on the “Top 10 Ways” you can tell you work in health care. Let’s face it – without humor, how else are you going to survive? 

5:15pm - 6:15pm

Tuesday August 20

7:30am - 8:00am

8:00am - 9:15am

Guest Speaker: MLTSS

9:15am - 9:30am

9:30am - 10:15am

Breakout A:

It’s Not Your First RODEO, and It Won’t Be Their Last:  Confabulation, Hallucinations, and Delusions in Dementia 

Elaborate stories that never happened, visions that are not there, genuine beliefs that are false…. Confabulations, hallucinations, and delusions are common in dementia but how do we deal with these challenging behaviors?  This session will help professionals understand how to accept these behaviors through respect and sensitivity, and will identify the RODEO approach that can be helpful in day-to-day practice. 

At the conclusion of this seminar, participants will be able to: 

  • Introduce and identify confabulation, hallucinations, and delusions. 
  • Examine symptoms and challenges individuals may face when these behaviors occur. 
  • Give examples of how you can create, and execute non-pharmacological approaches that are person centered, by using the unique RODEO approach model. 

Breakout B:

Legal Issues in Long Term Care Nursing 

As professional negligence claims involving licensed nurses that practice in the senior living sector continue to increase it is important that nurses have the necessary knowledge to defend the nursing care that they provide. In this session participants will understand the purpose of state nursing laws and rules, definitions of nursing liability and professional negligence, types of torts related to nursing care, identifying and reporting misconduct and the disciplinary process, and rules and responsibility related to nursing delegation. 

Breakout C:

Medicare Advantage: How to Keep Your Sanity and Your Reimbursement

Join us for an in-depth exploration of the latest changes and challenges in Medicare Advantage (MA) plans. This presentation, led by Sarah Becker RN RAC-CT QCP DNS-CT, will cover the evolving regulatory landscape, new limitations on prior authorization, and the rise in utilization management practices.

Attendees will gain valuable insights into:
The impact of new MA requirements on patient care and provider processes.
Strategies to manage claims processing, audits, and minimize denials.
Best practices for maintaining compliance and optimizing care quality in the face of changing regulations.


10:15am - 10:30am

10:30am - 11:15am

Breakout A:

Legal and Regulatory Update – Preparing for 2025 

This presentation is tailored for leadership, administrators, and compliance officers for post-acute care, assisted living, and senior housing providers. It will briefly discuss a wide range of legal and regulatory developments as well as administrative and policy proposals. The presentation will provide a practical perspective on these developments to assist leadership focused on compliance as well as quality care.  

Learning objectives include:  

  • An awareness of important federal and state developments from the past year. 
  • An awareness of developments requiring new or updated risk assessments and action plans. 
  • Advance notice about developments and proposals that will require preparation and changes in operations. 
  • An awareness of the increasing expectations of regulatory enforcement authorities. 

Breakout B:

Beyond the Chart: Enhancing the Resident Journey in Post-Acute Care

Amidst the complex landscape of financial, operational, and compliance challenges that post-acute care providers encounter, the ability to guide residents and their families through a seamless care journey is a critical litmus test for resident satisfaction. How can care teams adeptly coordinate care, emphasize resident choices, foster trust, ensure compliance, and maximize reimbursement, all while enriching the resident experience? This presentation will provide a practical roadmap for leveraging technology’s transformative potential to optimize and elevate the resident journey within care communities. Attendees will receive practical strategies for integrating technology and automation, enabling scalable, time-efficient, and cost-effective solutions that align with the ever-evolving healthcare landscape.

Breakout C:

Maximizing Vendor Relationships for Census Retention 

Recidivism takes a lot of staff time both on the way out of the facility and then on the way back into the facility.  This session will focus on partnering with your vendors and therapy to utilize them as an additional resource to decrease the amount of time staff has to spend on managing the revolving door.  Focus will be placed on common causes for hospital discharge and how staff and vendors and help in these areas. 

Learning objectives: 

  • Discuss rehospitalization and its impact on the skilled nursing/long-term care environment 
  • Describe comprehensive strategies to reduce recidivism in the long-term care setting 
  • Identify benefits of an interdisciplinary team approach, especially a vendor relationship with pharmacy and therapy.  

11:15am - 11:30am

11:30am - 12:15pm

Transforming Lives: The Heart and Soul of Health Care℠

As the survivor of two life-threatening car accidents, one where sustained second and third degree burns on over 50% of her body, Allison deeply understands the critical and life-saving role that devoted healthcare teams have on the life and well-being of a patient. An advocate for both patients and healthcare professionals, Allison speaks to the challenges, the importance, and the delicate nature of healthcare today, addressing burnout and shining light on the medical team’s immense value to a patient who is suffering. She explains, “The power of what you do goes far beyond the technical part of your job. You are healing the places medicine cannot touch. In fact, YOU are the medicine.” Allison’s unforgettable keynote stories uplift and reinvigorate audiences, as she reveals how some of the most memorable and impactful moments occurred in a matter of seconds through the kindness and presence of healthcare providers, despite their time constraints and everyday stresses.

In this breathtaking and thought-provoking keynote, Allison takes her audience on a journey and offers a sincere and direct approach to transcending life’s difficulties. Packed with tools to manage change and adversity, and alleviate burnout and moral injury, Allison’s life-changing message mobilizes audiences to always find a way to be the healer in the room. Allison’s sublime and dynamic artwork serves as a breathtaking backdrop to her inspiring keynotes. Prepare to be profoundly moved and deeply inspired. Prepare to be taken on a journey.


The 2024 IHCA/INCAL Annual Convention & Expo will take place at the JW Marriott Indianapolis, Indiana.

10 S West Street, Indianapolis, Indiana 46204


Room Reservations

Book your discounted room rate ($219/night) by the July 8 deadline.  Book online.


Parking Options

Download parking options here.


Explore Other Events

Skip to content