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[June 1, 2020] Contact Tracing Calls

Posted Jun 1, 20201 min Read

Regulatory & Clinical

The Indiana State Department of Health (ISDH) has established a centralized contact tracing system for COVID-19 case investigation in Indiana.  When COVID-19 cases are confirmed, a contact tracer will call the positive individual to determine with whom they have had recent contact.  Contact tracers then provide information on isolation and quarantine to that individual and their known close contacts to help prevent further spread.

As contact tracers call confirmed cases and their known close contacts, if it is determined that an individual is a resident or staff member at a long-term care facility, the contact tracer will indicate that in their records.  A report will then be flagged for the local health department to follow-up in the event there is a potential outbreak in the facility.

It is important to note that while contact tracers ask questions to determine who a COVID-positive individual has been in contact with, they will not request the individual’s Social Security Number or any other financial information.  If an individual representing to be a contact tracer requests financial information, they are not a contract tracer with the ISDH, and such information should not be provided.