Felicia Adams
Long Term Care Billing Outsourcing Manager
Julie Bilyeu
Managing Director
Mark Prifogle
Vice President of Operations
Kendra Nicastro
Director of Business Development
Reynold Landry
Chef & Professional Speaker/Trainer
Felicia Adams
Long Term Care Billing Outsourcing Manager
Felicia has served on FORVIS’ long term care revenue cycle team for over 10 years. Felicia is passionate about serving senior living providers and assisting them with their accounts receivable needs so they can focus on serving their residents. Felicia has extensive payer and billing knowledge and is proficient in multiple software applications.
Felicia enjoys volunteering at Boyd Elementary School’s Cents of Pride Store and with the United Way.
She is a 2011 graduate of Missouri State University, with a B.S. degree in accounting.
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Julie Bilyeu
Managing Director
With over 21 years of long-term care revenue cycle experience, Julie serves as Director of FORVIS’s long-term care revenue cycle team. Julie and her team are focused on helping LTC providers resolve their accounts receivable issues so they can maintain consistent cash flow needed to meet their resident’s needs. Julie and her team provide a variety of services including billing outsourcing; aged accounts receivable recovery; billing training; compliance and operations assessments; software implementation and training.
Julie routinely speaks to national and state industry associations and conducts webinars and training presentations on a variety of long-term care revenue cycle related topics.
She is a 2006 graduate of Cox College of Nursing and Health Sciences, Springfield, Missouri.
Email JulieMark Prifogle
Vice President of Operations
As a highly experienced executive with over 10 years of experience as a pharmacy CEO and currently serving as the Vice President of Operations for a not-for-profit senior living organization, I am passionate about improving the quality of life for seniors through innovative solutions and compassionate care.
Throughout my career, I have demonstrated a strong track record of success in leading complex operations, driving growth, and delivering results. I have a deep understanding of the healthcare industry and a proven ability to develop and execute strategies that optimize performance, enhance patient outcomes, and reduce costs.
In my current role, I am responsible for overseeing the operations of our senior living communities, ensuring that we provide the highest level of care and support to our residents. I work closely with our teams to develop and implement policies and procedures that promote safety, wellness, and resident satisfaction. I am also committed to building strong relationships with residents and their families, as well as community stakeholders and partners.
I am a collaborative leader who values transparency, accountability, and continuous improvement. I believe that by working together and leveraging our collective expertise, we can create a brighter future for seniors and their families.
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Kendra Nicastro
Director of Business Development
Kendra Nicastro is the Director of Business Development and Marketing Strategy for LeaderStat, a national healthcare recruiting and consulting firm. She has more than 20 years of marketing and business development experience in the healthcare industry and spent several years in a corporate role for a regional skilled nursing and assisted living organization. Her areas of expertise are recruitment strategies, brand marketing, market research, customer experience and relationship management. Kendra has presented for the Nursing Home Administration program and at healthcare conferences across the country on various topics including digital recruitment, onboarding and retention, reputation management, and marketing strategies. She has a Bachelor of Arts from Baldwin-Wallace University in Ohio and is pursuing her Master of Business Administration in Marketing.
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Reynold Landry
Chef & Professional Speaker/Trainer
A native of Kaplan, Louisiana, Chef Reynold Landry began learning “old-school” cooking as a child with his Cajun-French mother and grandmother. His fond memories and experiences in the kitchen, coupled with a love for great food, are all part of Chef Reynold’s passion for turning ordinary food into meals that look and taste extraordinary.
Chef Reynold has over 30 years of experience and formal training from the Culinary Institute of American in New York. He has garnered both local and national press, including a feature in Southern Living magazine highlighting his successful work as a pastry chef at a popular Cajun seafood restaurant in Lafayette, Louisiana. Holding over 100 medals and titles from sanctioned culinary events, Chef Reynold continues to develop his palate through travel and experiences with other cultures. This approach has enabled Reynold to create a unique food resume.
A strong believer for cooking with local and quality ingredients, Chef Reynold is also known for using simple foods and ingredients to craft dishes with complex, layered flavors. Taking a seat at Chef Reynold’s table is an invitation to a cozy Sunday dinner experience with restaurant-quality flavors and presentation.
Always thinking he would continue to hone his culinary skills and climb the culinary ladder; Chef Landry never knew that his life would take a historic turn and bring him to the place he is today. Leaving the restaurant life behind, Chef Landry found himself in the hospital industry where he was the Food and Nutrition Director for Opelousas General Hospital for 8 years. It is there he started to build his clinical knowledge and expertise in the nutrition realm with a culinary twist.
Due to a twist of fate and the loss of his job; Chef Landry found himself working in the only industry that met his needs at the time; the nursing home industry. Noticing that the industry would be the perfect foil for his knowledge, skills and culinary expertise to bloom, he excelled at his craft and people started to take notice. As word of a chef in the nursing home industry spread, Elder Outreach of Baton Rouge, LA came calling and together we turned dietary service on its head. Seven years later he is an industry leading instructor, consultant, acclaimed speaker and advocate for resident satisfaction through restaurant style dining and culture change.