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Webinar Open to All

Silver Quality Award Virtual Workshop

When: August 9 - 30, 2024 @ 2:00pm EST


Members: Complimentary

About This Event

IHCA/INCAL, in partnership with HCAM and several AHCA/NCAL state affiliates, presents a SILVER Quality Award virtual workshop series to help you better understand the Silver Award application criteria, scoring, and strategies for a successful 2024 application submission.

About the award

​The second step in the AHCA/NCAL National Quality Award Program is the Silver – Achievement in Quality Award. Recipients have three years to apply from the year they receive the Bronze Award. At the Silver Award level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes. The Silver criteria, based on the Baldrige Excellence Framework, provide applicants with a thorough assessment of how their organization works, its effectiveness and tools for improvement in their approaches.

This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts thus becoming a high-performing organization.

Each webinar will be approximately 3 hours in length (and recorded) and will be from 2-5 p.m. ET.

Dates:  August 9, August 16, August 23, and August 30

Learning Objectives:

  • Gain an understanding of the value of moving from Bronze recognition to Silver.
  • Understand the Silver technical requirements and criteria.
  • Develop a basic understanding of the scoring guidelines.
  • Learn the skills of how to describe approaches and processes in response to the criteria questions.
  • Understand how to effectively present results to manage the organization.
  • Take advantage of the opportunity to receive help with your specific application questions.

Who Should Participate:  Suggested participants for this workshop are administrators or executive directors and directors of nursing, along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management document” and not just an award application. This is for IHCA/INCAL Members only.

Download Workshop Flyer


Our Speakers

Cathy Bergland
Owner & Primary Consultant, CB Leadership Group

Questions about this event?

Please email Katie, IHCA/INCAL’s director of education, using the form below.

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