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Mission Possible: SNF Department Head Briefing


This monthly series will address essential functions, quality care and department-specific management functions for department heads with sessions specific for Administrators, DONs, Housekeeping, Social Services, Activities, Dietary, Maintenance and Therapy. Topics will include department-specific considerations for infection control, survey preparedness, role in meetings, IDT systems integration, MDS supportive documentation, care planning, driving QMs, employee satisfaction and customer service. This series is ideal for new or seasoned department heads with recordings available for ongoing access on-demand to these essential lessons on the building blocks of SNF/LTC
operational success.

What to Expect: Essential lessons for department heads that will drive facility operational success

Target Audience: LTC facility department heads including, but not limited to Social Services, Activities, Dietary, Maintenance, Housekeeping, Business Office, Therapy, DON and Administrator

Time:  2:30pm-3:30pm EST

Dates/Topics: (*indicates NCCAP approval for Activities professionals; **indicates CBDM approval for Dietary Managers)

January 24 – Department Details for the DON
*February 28 – Approaches for Activities
March 28 – Strategies for Social Services
*April 25 – Thriving Therapy Departments
**May 23 – Designs for Well-Rounded Dietary Departments
June 27 – Hints and Helps for Housekeeping
July 25 – Mechanisms of Successful Maintenance Departments
August 22 – Advanced Action Planning for Administrators
*September 26 – Meaningful Meetings
*October 24 – Steering Survey Success
*November 28 – Departmental Collaboration and Teamwork
*December 19 – Customer Service Concepts for the Crew

CEUs:  1 CEU per webinar. Sessions will be approved by NAB for Administrators, IN licensed social workers, nursing, IN licensed occupational therapists, & physical therapists. *NCCAP approval for Activities professionals. **CBDM approval for dietary managers.

Rate: A $120 savings if purchased as a series by January 24, 2023. Webinars will also be sold separately.
Member fee:  $540
Non-Member fee:  $800

Events in this series


Approaches for Activities

When: February 28, 2023 @ 2:30pm - 3:30pm
Webinar in the Mission Possible: SNF Department Head Briefing webinar series
View Event Open to All

Department Details for the DON

When: January 24, 2023 @ 2:30pm - 3:30pm
Webinar in the Mission Possible: SNF Department Head Briefing webinar series
View Event Open to All

Series' Speakers

Janine Lehman
Director of Legal Nurse Consulting, Proactive Medical Review