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Member Services and Solutions

Our Core Purpose

We serve as a force for change, providing information, education, and administrative tools that enhance quality at every level.

Our Work

We provide members access to regulatory/clinical staff viewed by providers, state agencies and legislators alike as the experts in long-term care regulations and operational issues.

We provide members assistance with regulatory/clinical questions, situations and needs as it relates to the survey process, citations, state and federal regulations, IDR guidance and crisis management.

We provide onsite survey prep walk-throughs and onsite review meetings as a part of your member benefit.

We provide unbiased reviews of your current operations and compliance performance for audit and survey preparedness.

We review and help our member providers develop new operational systems or better utilize  your current processes. Quality improvement and process improvement is key in our industry and we can assist you in this quality journey. We pride ourselves on being knowledgeable and leadership experts at educating staff on regulatory and clinical issues and outcomes.

We also provide best practices, tips and suggestions on current and new healthcare trends.

Our education focuses around hot topics and industry trends in the here and now.  Our seminars, workshops, webinars and conferences always focus on the aspects of how regulations and clinical operations are affected, impacted, and how members can improve in those areas.

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