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PHI developed a signature training approach for long-term care supervisors called PHI Coaching Supervision®. This course teaches the essentials of PHI Coaching Supervision®, including the difference between task-centered and relationship-centered thinking; traditional supervision versus coaching supervision; coaching skills related to active listening, self-awareness, and self-management; paraphrasing; delivering feedback, and other forms of verbal and non-verbal communication.
The training helps managers and supervisors engage employees in solving work-related problems while empowering them to participate in decisions that impact their daily work. When implemented fully, PHI Coaching Supervision® has been shown to result in increased worker satisfaction and retention as well as improved quality of care.
Key learning objectives:
The target audience is supervisory staff, including nurse supervisors, department heads, home care managers, and service delivery coordinators. This training applies to both SNF and AL members.
Please note: IHCA/INCAL receives commissions for purchases made through this link.
Questions about this event?
Please email Katie, IHCA/INCAL’s director of events, using the form below.
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