It looks like you have an older browser that is not supported by this site. Please click here to update.

Silver Quality Award Workshop


October 7-28, 2020




Silver Quality Award Workshop

IHCA/INCAL in partnership with HCAM/MCAL and other state affiliates, presents a SILVER Quality Award virtual workshop series to help you better understand the Silver Award application criteria, scoring, and strategies for a successful 2021 application submission. This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts thus becoming a high performing organization.

Silver Workshop

Who Should Participate

  • Suggested participants for this workshop are administrators and directors of nursing, along with other leadership team members including owners.
  • A team approach is the most effective method to develop your application in a manner that makes it your “management document” and not just an award application.

Learning Objectives

  • Gain an understanding of the value of moving from Bronze recognition to Silver.
  • Go behind the scenes of the assessment process to understand what examiners are looking for and why that is important – beyond an award application.
  • Understand the details of the Baldrige process and results categories.
  • Identify your organization’s strengths and opportunities for improvement as you practice writing responses with the assistance of experienced examiners.


15 CEUs for IN licensed Administrators (NAB pending) and IN licensed Social Workers


This workshop is FREE for Members.  Non-members are ineligible to participate

Frequently Asked Questions

AHCA/NCAL team has put together several helpful FAQs as you prepare to participate in this workshop.

Now Open: Intent to Apply

2021 Quality Awards

Application packets for the 2021 National Quality Award Program are now available online. The Quality Award portal is now and applicants can begin to submit their payment for the intent to apply and begin to write or submit their applications in the portal. Deadline to submit an application is Nov. 12, 2020 at 8 p.m. EST.


Silver Quality Award Workshop

Please note: Handouts for all sessions can be accessed here.

Username: Silver2020

Password: excellence

Wednesday, October 7

2:00pm - 5:00pm

Zoom Link:

Zoom Meeting Id: 837 2196 2111

Zoom Passcode: 846567

Friday, October 9

Friday, October 16

2:00pm - 5:00pm

Zoom Link:

Zoom Meeting ID: 845 3378 6970

Zoom Passcode: 386486



Friday, October 23

2:00pm - 5:00pm

Zoom Link:

Zoom Meeting Id: 865 6413 6084

Zoom Passcode: 938968

Wednesday, October 28

2:00pm - 5:00pm

Zoom Link:

Zoom Meeting Id: 813 5029 3140

Zoom Passcode: 956268

The Bronze Award is the first step in the Quality Award journey. Through the Bronze criteria, you will assess your organizations mission, vision and key factors that lead to success. This will provide a strong foundation for later Silver and Gold Award applications.

The “Bronze Criteria Series” is a sequential series of videos, each covering an individual question in the Bronze Criteria. This series was developed to help applicants understand and meet the demands of the Bronze criteria.