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2021 Annual Convention & Expo

August 9-11, 2021 | JW Marriott Indianapolis, Indiana

Save The Date: August 9-11, 2021

2021 Annual Convention & Expo

THIS EVENT IS SOLD OUT.  With more than 80% of Indiana’s COVID-19 test samples in the month of July identifying the Delta variant, IHCA/INCAL has taken the precaution to limit registrations for the 2021 Annual Convention and will no longer be accepting further registrations. For the health and safety of LTC staff and residents, IHCA/INCAL will also be asking participants to wear a mask for the duration of the Convention, unless actively eating or drinking, regardless of the participant’s vaccination status. Thank you for your ongoing efforts to minimize the spread of COVID-19. To join the waitlist, please email Katie at

About the Convention & Expo

Convention & Expo Theme

The 2021 Annual Convention & Expo theme is Champions of Quality. Sessions will be tailored to skilled nursing facilities and assisted living communities and include educational information and evidence based practices on a variety of topics that are pertinent to our industry.

Pricing Details

Attendee registration opens May 19, online registration ends August 1 (onsite registration will be open until max capacity is reached).

  • Member Full Conference: $300
  • Non-member Full Conference: $600
  • Member Single Day: $250
  • Non-member Single Day: $500

Pre-education workshop on Crisis & Disaster Management: CMS Emergency Preparedness Requirement:

  •  Member and nonmember: $80 (This is a separate ticketed event.)


Monday CEUs = 4

Tuesday CEUs = 5.5

Total CEUs – 10.75 (14.75 CEUs if you also attend the pre-ed workshop)

2021 Associate Member & Sponsorship Guide.

Whether you are a current associate member of the IHCA/INCAL interested in exhibiting at our upcoming Convention & Expo or looking to join our Association in 2021, this information-packed resource is your guide to maximizing your IHCA/INCAL membership benefits and how you can increase your visibility in the long-term care marketplace through exclusive sponsorship opportunities.


Event Registration Questions

Sponsorship & Exhibitor Booth Questions

2021 Convention & Expo Schedule and Sessions

Monday, August 9

12:30pm - 1:00pm

1:00pm - 5:00pm

Our profession has and is experiencing a once-in-a-lifetime event responding to COVID-19 Pandemic. Beginning more than a 18 months ago our facilities have responded to a highly transmissible deadly virus emergency which forced us to significantly alter our core business practices and services we deliver daily.

CMS expects long term care facilities to be prepared for emergencies with a set of comprehensive regulations, “Medicare and Medicaid Programs; Emergency Preparedness Requirements for Medicare and Medicaid Participating Providers and Suppliers” Final Rule (81 FR 63860, Sept. 16, 2016).

Earlier this year CMS posted a QSO Notice updating Appendix Z that outlines emergency preparedness requirements.  The new guidance adds significantly to CMS expectations, relating to Emerging Infectious Disease outbreaks, evacuation and shelter-in-place, use of emergency generators, alternate care sites facility risk assessment and strengthen their training and exercise regime.

This program will explore the CMS requirements and guidance to surveyors (Appendix Z) including a recommended policies and templates to meeting the comprehensive standards.  Kenneth Daily will review the requirements for established by CMS and review the critical components of a facility’s Emergency Preparedness plan.   Facility leadership is critical in developing and deploying effective and innovative multi-disciplinary disaster response to ensure reducing losses, protecting lives and a quicker recovery.


  • Review the CMS Emergency Preparedness Requirements for Medicare and Medicaid Participating Providers and Suppliers
  • Review CMS Appendix Z emergency preparedness guidance to surveyors
  • Discuss disaster mitigation actions that can either prevent the occurrence of a disaster or reduce the severity of its effects. Mitigation activities include the way structures are built and maintained, policies, procedures and training/education on disaster prevention strategies.
  • Review completing a hazard vulnerability analysis tool and how to develop a facility policies based on facility priorities.
  • Discuss response actions taken to implement a facility’s plans including Incident Command System which reduces injuries, chaos and promotes collaboration and interoperability with first responders.
  • Discuss the requirements of the NFPA 101 Life Safety Code and NFPA 99 Health Care Facilities Code as it relates to skilled nursing facilities.
  • Review the process for developing effective emergency and disaster preparedness training and exercises.

4:00pm - 5:00pm

Tuesday, August 10

7:00am - 8:00am

7:30am - 8:00am

8:00am - 9:00am

It is estimated that burnout effects over 50% of healthcare providers. Too often, burnout is considered a personal problem; however, in healthcare, burnout affects the entire system. Burnout’s impact includes reduced quality patient care, patient and staff safety, patient satisfaction, and increased staff turnover. Burnout, while a personal problem, is also a system problem impacting staff, patients, and profits. As a healthcare professional, it is imperative to learn how to prevent and recover from burnout.


  • Understand the factors that lead to burnout.
  • Develop an understanding of activities and perspectives that reduce the incidence of burnout.
  • Synthesize interventions that will prevent a culture of burnout in your organization.

8:00am - 9:00am

Join us for this education opportunity. In this session the speaker will review practical and realistic ways that senior living providers may be able to increase daily opportunities for engagement and cognitive stimulation. The speaker with provide examples and approaches that can enhance daily quality of life of our residents in very simple ways.

8:00am - 9:00am

For much of the past year, the senior living industry has faced its most challenging operating environment as providers faced life-and-death decision on a daily basis while still trying to fulfill their mission and run their business. While many organizations have understandably put financial strategy decisions on the backburner in order to focus on the primary responsibility of providing quality care, ample opportunities for seniors housing and care organizations to pursue capital strategies that position them for long-term success remain available. As with much in the industry, the process of obtaining financing in the seniors housing and care space has been impacted by the pandemic. Tailored to an audience of seniors housing and care operators in Indiana, the program will explore funding and other strategic options for organizations looking to capitalize on the low interest rate environment in the world of this pandemic in addition to how financial counterparts are now analyzing operational and care components of facilities. From tax-exempt bonds to agency programs from HUD/FHA and USDA, there are several viable options available for organizations looking to invest their facilities’ future. Specific industry case studies will be referenced as examples.


  • What has happened to interest rates and expectations for future movements
  • How to best prepare for a financing in a post-pandemic world
  • Current financing options

9:15am - 10:15am

To truly become Champions of Quality we must first begin with the “Champion” within. After the undeniable fact that our industry was one of the hardest hit by the pandemic, it’s time to take a step back to realize the resilience, courage, innovation, and strength gained from this unprecedented and challenging time.

Join our high-energy, dynamic Speaker & Peak Performance Expert Eddie Slowikowski as he takes us on a rollercoaster ride of emotion and empowerment. Focus on understanding the power of your story and how self-awareness is the key to transformation. Who you are matters and the difference you make in the lives of others is profound. Eddie will reconnect the audience to that fire deep within where your PASSION for what you do not only changes lives but saves lives!

10:15am - 12:30pm

12:30pm - 2:00pm

Rowdy Gaines has one of the most inspirational stories in all of sport. After missing the U.S. boycotted 1980 Olympics, he returned to the 1984 Olympics as an underdog – and emerged a winner.

In 1991, Rowdy was diagnosed with Guillain-Barre Syndrome, paralyzing him for over two weeks. Not only did he recover, but he went on to win two World Master’s titles and broke two World Master’s records the following year.

Rowdy’s life journey details dedication and commitment through tough times, much like the healthcare workers dedicated to the long term care industry.  Being brave enough to take risks allows you the opportunity to grow and achieve excellence within oneself.

Rowdy Gaines is a 3-Time Olympic Gold Medalist, 11-Time World Record Holder, 5-Time World Champion, 22-Time NCAA All-American, and an Olympic Hall of Fame inductee. In this session, we hope you glean innovation, find your value and become a dream chaser!

2:15pm - 3:30pm

“There’s a way to do it better – find it.” This quote from Thomas Edison gets to the heart of innovation. Utilize your in-born gifts of imagination and creativity to build the ultimate peak performer. Internationally known speaker Eddie Slowikowski takes participants on the ride of a lifetime to discover the greatness that lies within all of us.

In his program, The Best Version of You, Eddie shows audiences how to transcend failure. By relating the story of coming in second place at the big State Championship, Eddie relates how setbacks can set us up for future success. How we respond to “losing” shows us who we really are because, when the chips are down, your true character is revealed. Find the winner within through struggle and come out the other side to be a more well-rounded, battle-tested and mature person.

The Best Version of You takes things up a notch with high-energy audience interaction. Through hilarious and poignant storytelling, Eddie gets to the core of what it really means to dig deep and find “the real you.” What makes you tick? Why do you act and react the way you do? How can you be more comfortable in your own skin? By questioning your actions and influences, you can discover the truth at the heart of your character. In the end, being the best version of you is all anyone can ask. And that’s where true leadership begins.

2:15pm - 3:30pm

Mental health challenges with residents in long term care communities, along with staff, have escalated with the pandemic. This has created new and increased challenges that can provide us with opportunities to better understand and assess mental health needs. Identifying underlying causes of symptoms and behaviors, focusing on strengths, implementing best practices, and working from a systems perspective will ensure we are utilizing a framework to provide healing and empowerment.


  • Impact of Covid-19 on Mental Health and Behavior
  • Identify Common Mental Health Issues
  • Understand Underlying Causes of Behaviors
  • Utilize a Systems and Strengths Based Perspective
  • Solutions to Challenges
  • Identify a Self Care Plan

2:15pm - 3:30pm

Smart, talented leaders who know their stuff are well respected, but employees and residents like and trust facility leaders who not only are smart but can occasionally lean back and acknowledge mistakes. Slip-ups can happen for different reasons but they are avoidable if you are aware of them. When they say, “Let me tell you about something I learned the hard way,” its better that the “hard way” was learned from awareness, and not from litigation.

This session explores the mistakes most top facility leaders tend to overlook. The mistakes that are often unintentional, but they can hurt your team, without you ever knowing, and could be costly down the road. Attendees will be introduced to concepts on how to identify self-inflicted legal sufferings, so they won’t be kicking themselves about them, after-the-fact.

3:30pm - 3:45pm

3:45pm - 5:00pm

You are disrupted. Your teams are stretched. Not only has the COVID19 crisis transformed the way you work, but changes from technology, regulations, and staffing/retention, are all affecting IHCA/INCAL professionals. The ability to apply a disruption-friendly mindset to transitional shifts will be necessary to serve residents, retain personnel and meet budgets. Equipping conference participants with the skill set to move through transitions while continuing to stay productive and engaged is imperative to successful organizations.

Roadblocks and unforeseen adversity, both personal and professional, stretch us every day. In this powerful keynote Kathy will share how devastating news led her on a journey to discovering the keys to thriving in the face of challenging circumstances. While sharing her 3-R method for resilient behaviors (React, Reframe, Re-energize), Ms. Parry will engage the audience with interactive exercises.

Kathy will inspire and encourage your audience to stretch, not snap when faced with disruption. Known for her candid stories and optimistic approach, Kathy is an expert in creating energetic teams and engaged professionals.

Learning Objectives

  • Understand the different reactions to adversity and how to use them to develop a positive outcome
  • Increase awareness of the Resilience Curve to keep teams engaged and productive during transitional events
  • Discover the five best methods to reframe disruptions to move towards new best practices
  • Learn to escalate both personal and organizational energy levels to decrease absenteeism and increase retention and productivity

5:00pm - 6:00pm

Wednesday, August 11

7:30am - 8:00am

8:00am - 9:15am

While most providers know the importance of a person-centered culture it has become more difficult than ever after covid restrictions to implement this realistically.  In this session the presenter will review quick simple interactions that will make a large impact.  Balancing the reality of the toll that this has taken on staff this session will provide practical ways to create a culture where focusing on the well-being of the staff and reminding them of their purpose can help re-energize those who provide care each day and in turn their desire to make connections with their residents.

8:00am - 9:15am

Sensory stimulation uses everyday objects to arouse one or more of the five senses with the goal of either engaging or calming an individual.  Multi-sensory stimulation rooms or spaces are designed for individuals living with Alzheimer’s disease or a related dementia so they can safely explore and stimulate all five senses. The room combines gentle light, movement, music, aromas and tactile objects designed to either calm or stimulate individuals, depending on each person’s needs. Some ways in which the sensory room has shown to be a positive health promotion tool are through creating a safe place for the patient to go, encouraging a positive therapeutic relationship between staff and patient, providing a place to teach skills and conduct therapeutic activities, establishing a place where crisis de-escalation strategies can be implemented, and helping to promote self-care and recovery.  Activities involved in sensory stimulation are often linked to past interests and can help the person with dementia to build a connection with everyday life while reducing anxiety.

There are a variety of activities and equipment that can be used in this setting and there are many ways the room can be set up to help individualize the sensory room to the person using it. Often times, multi-sensory rooms are designed in collaboration with a vendor and the result is something that appears juvenile or possibly futuristic with the use of high-tech light displays and gadgets.  It doesn’t have to be that way!  The number one principle in designing a space is “less is more.”

In this session, participants will learn how sensory stimulation impacts the person living with dementia.  Participants will learn how to set up a room or a space in their community using best practice design principles.  This session will offer a “design on a dime” approach to a sensory room and demonstrate to providers how to set up a room or space of their own so they can further impact the quality of life of persons with dementia without relying on pharmacology.


  • Identify calming and stimulating sensory interventions for persons with dementia
  • List the benefits of multi-sensory stimulation for persons living with dementia
  • Enumerate design principles to consider when designing a multi-sensory space
  • Recognize everyday objects, activities, lo-tech and sensory inputs to include in a multi-sensory environment to facilitate purposeful engagement

8:00am - 9:15am

With the advent of the Affordable Care Act and based on numerous health care reform initiatives, the post-acute market is in a state of transformation. It is much easier to manage a group when you and they know how to be successful. Predictable Success is one of the seven stages of growth and decline through which every organization progresses. The percentage of organizations that reach the stage of Predictable Success is small. In order to remain competitive and viable in the market today, providers need to cultivate a new vision, embed strong organizational values and quality improvement methods, redesign care delivery using evidence-based practices and integrate use of technology to ensure interoperability and efficiency across the continuum. This session will discuss the principles of The New Gold Standard, changing demographics and trends in the post-acute market, where and why providers will look for growth as well as reimbursement/regulatory policies that are driving decision-making. Predictable Success is a state reachable by any group of people – in which they will consistently (and with relative ease) achieve their common goals.


  • State the 5 elements of Predictable Success.
  • Define the Organizational Growth Track.
  • Provide an example of how reimbursement/regulatory policies are driving provider decision-making.
  • Apply the New Gold Standard’s 3 steps of service to their organization.


  • This session will enable learners to identify through the analysis of a successful business model how to promote growth by utilizing reimbursement/regulatory policies to drive decision-making, and ultimately impact patient-centered care and delivery of best practices.

9:30am - 10:45am

If there is one thing for certain in life, it is that our attitude plays an incredibly large role in everything – both personally and professionally. Sam Glenn is considered one of the leading experts on the subject of “attitude”, having written more than 30 books related to this subject. Attitude Changes Everything 2.0 offers an enlightening, entertaining and educational exploration into how our attitude works, what creates it, feeds it, how to keep it healthy and finally ways to use your attitude to author positive experiences.

This keynote breaks attitude down into  4 primary  components:

  1. Adjustment – how to adjust our attitude, keep it headed in the right direction and fuel it with positive momentum.
  2. Installation –  what makes our attitude function so it works for us and rewards us.
  3. Application – how to partner your attitude with your skills and efforts to achieve the best results.
  4. Impact – how to measure the impact of your attitude – what’s working and what is not.

Sam will highlight some of the following learning points:

  • How to strengthen your attitude with resilience in times of change, challenge and uncertainty.
  • How to manage negative thoughts and encounters with others.
  • The number one source for infusing your attitude with positivity
  • How to author unforgettable stories and experiences for yourself and others with your attitude
  • How to reduce stress, fatigue and the blahs with one simple 30 second trick.

10:45am - 11:00am

11:00am - 12:15pm

Have you ever been excited about someone you hired at your facility only to hear “Look who they hired now!” on the new team member’s first day?

Do you feel extreme urgency to hurry up and hire?

Does each day feel like “Ground Hog Day” because newly hired team members leave very soon after you got them through orientation?

If the answer is yes to any of the above questions, then this is the session for you!

It is challenging to slow down to speed up, but that is exactly what needs to happen to reach your Retention Goals. The way to resolve this “Ground Hog Day” experience is to implement effective team-based Retention, Selection, and Recruitment strategies that engage facility leaders with the front-line to achieve your facility Retention Goals.

Join us as we review 12 RSR (Retention, Selection, and Recruitment ) strategies identified as the “absolutes” that have been successfully implemented and used by facility teams nationwide.

By the end of this session, the participants will be able to coach their facility team on how to implement effective:

Retention Strategies

  • Implement 4 Absolutes to improve Retention of newly hired team members and prevent early turnover
  • Implement 2 Absolutes to improve Retention of team members with longevity

Selection Strategies

  • Implement 2 Absolutes for Team-Based Interview and Selection

Recruitment Strategies

  • Implement 4 Absolutes for a strength-based team approach (versus weakness-based) to attracting new team members

11:00am - 12:15pm

Elaborate stories that never happened, visions that are not there, genuine beliefs that are false…. Confabulations, hallucinations, and delusions are common in dementia but how do we deal with these challenging behaviors?  This session will help professionals understand how to accept these behaviors through respect and sensitivity, and will identify approaches that can be helpful in day-to-day practice.

At the conclusion of this seminar, participants will be able to:

  • Introduce and identify confabulation, hallucinations, and delusions.
  • Give examples of symptoms and challenges individuals face when these behaviors occur.
  • Give examples of how you can create, and execute non-pharmacological approaches that are person centered, and based upon a person’s life history.

11:00am - 12:15pm

As we move into a post-COVID world and operations move towards a new normal, temporary relief measures will expire and problems that have been overshadowed by the pandemic will begin to surface. When faced with COVID, many operators had to make a decision to let AR issues take a backseat in the face of meeting the challenges of COVID response and monitoring and complying with government mandates. But, with decreased census numbers and other operational challenges on the horizon, a facility can’t ignore their AR forever. Even in “normal” times problems grow and compound the longer they’re left alone, and the pandemic has brought a unique set of AR challenges to the field.

Is your facility ready to tackle these issues? This session will explore the unique AR challenges that have grown from the pandemic such as stimulus checks, delayed patient liability adjustments, and delayed terminations for excess resources, how to resolve these problems and maximize your reimbursement and collections, and best practices to position your facility for AR success in the future.


  • Identify common COVID-related AR challenges.
  • Examine available methods to resolve COVID-related (and other) AR challenges.
  • Explain best AR practices on an ongoing basis.

12:30pm - 2:00pm

COVID-19 has devastated everyone and everything in its path and impacted individuals, family, recreation, business all around us and the world. COVID-19 has exposed and widened some of the cracks in our systems and processes and taught us lessons.
Well, it is time to flip the script on COVID-19. Attend the closing session of the IHCA/INCAL Annual Convention with moderator Lori Davenport, IHCA/INCAL’s Director of Regualtory Clinical Affairs. Lori and guest panelists will share how they are using what they have learned during the crisis and moving forward – what are we keeping, what are we ditching, using innovation and rewriting the next chapter – flipping the script!

Learning Objectives:

  • Gain a wide perspective on how to use the COVID-19 crisis and lessons learned to move forward and what to keep and what to ditch.
  • Learn how others within the LTC sector directly or indirectly are becoming a change maker with innovation and technology.
  • Setting goals and how to achieve them during a crisis – how one provider got it done.

Ready to register?


The 2021 IHCA/INCAL Convention & Expo will take place at the JW Marriott Indianapolis, Indiana.

10 S West Street, Indianapolis, Indiana 46204

Room Reservations

The IHCA/INCAL room block rate is 199/per night and the cutoff deadline is July 21.


JW Marriott’s Health & Safety Information


Parking Options

JW Marriot, 10 S. West St., Indianapolis IN

  • On‐site parking, fee: 47 USD daily
  • Valet parking, fee: 52 USD daily
  • Self‐parking is off Washington Street past the Courtyard and SpringHill Suites hotels ‐ 2nd entrance

White River State Park Garage (650 W. Washington St.)

Underground parking garage rates (Enter on the right between Eiteljorg Museum and IMAX® Theater and Indiana State Museum on Washington Street just west of West Street.)

  • 0 – 1 HR $8.00
  • 1 – 2 HR $10.00
  • 2 – 3 HR $15.00
  • 3 – 6 HR $20.00
  • 6 – 10 HR $30.00
  • 10 – 24 HR $42.00

For the surface parking lot

  • 1 – 2 HR $6.00
  • 2 – 3 HR $9.00
  • 3 – 4 HR $12.00
  • 4 – 5 HR $15.00
  • 6 – 7 HR $21.00
  • 7 – 8 HR $24.00
  • 9 – 24 HR $40.00

Indianapolis Marriot Downtown (350 W. Maryland St.)

  • On‐site parking, fee: 44 USD daily
  • Valet parking, fee: 49 USD daily
  • Self Parking and Valet is off Missouri Street from Washington and Maryland Street

World Wonders Garage (100 S. Illinois St.)

  • Open 24/7
  • All Day Rate—$22
  • * Distance from JW—0.6 miles

PNC Centre/Hyatt Garage (5 S. Capitol Ave.)

  • Open 24/7
  • All Day Rate—$35
  • * Distance from JW—0.6 miles

Capitol Commons Garage (10 S. Capitol Ave.)

  • Open 24/7
  • 12 Hours—$45.00
  • * Distance from JW—0.7 miles

Court Street Garage (33 N. Capitol Ave.)

  • Open 24/7
  • Daily Max Rate—$22
  • * Distance from JW—0.8 miles


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