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2023 Annual Convention & Expo

July 31-August 1, 2023 | JW Marriott Indianapolis, Indiana

July 31-August 1, 2023

2023 Annual Convention & Expo

Join us at our Convention & Expo this July and get ready to participate in education sessions that are designed to help you tackle the most pressing challenges in the profession, network with more than 400 long-term care professionals and get connected with more than 80 exhibitors that will showcase cutting edge products and innovative solutions!


July 31-August 1, 2023

Spotlight on Quality

The COVID-19 pandemic undoubtedly disrupted all aspects of life around the world and had a devastating impact on long-term care. As our sector embarks upon its recovery journey, it is critical that we are laser focused on quality improvement across all aspects of clinical care.

This year’s Convention & Expo offers two jam-packed days of education and powerhouse of content for skilled nursing and assisted living professionals at all levels.  From captivating keynote presentations by nationally renowned presenters to expertly curated breakout sessions covering an extensive list of hot topics, this event offers “can’t miss” learning opportunities that will enrich you and your teams with new skills and knowledge to effectively drive quality improvement in your senior living communities.

Learn more about our inspiring speakers and get ready for an-all immersive education opportunity coming your way this July!


About the Convention & Expo

Spotlight on Quality

The COVID-19 pandemic undoubtedly disrupted all aspects of life around the world and had a devastating impact on long-term care. As our sector embarks upon its recovery journey, it is critical that we are laser focused on quality improvement across all aspects of clinical care.

This year’s Convention & Expo offers two jam-packed days of education and powerhouse of content for skilled nursing and assisted living professionals at all levels.  From captivating keynote presentations by nationally renowned presenters to expertly curated breakout sessions covering an extensive list of hot topics, this event offers “can’t miss” learning opportunities that will enrich you and your teams with new skills and knowledge to effectively drive quality improvement in your senior living communities.

Learn more about our inspiring speakers and get ready for an-all immersive education opportunity coming your way this July!


CEUs (IN HFA/RCA, IN Social Workers & IN OTs)

  • Monday CEUs = 5.5
  • Tuesday CEUs = 3.75

Total CEUs = 9.25

Health & Safety

Your safety and well-being is our top priority.  We have been working diligently to build on our commitment to deliver a safe, comfortable, and stress-free conference experience. We are partnering with JW Marriott Indianapolis and will be following their health and safety protocols in addition to the safety guidelines outlined by the Centers of Disease Control and the Indiana Department of Health to ensure you participate with confidence. Please review this information on some of the measures that the JW Marriott Indianapolis has implemented and what to expect at their hotel regarding changes to amenities, services, and facilities.


2023 Convention & Expo Schedule and Sessions

Sunday, July 30

4:00pm - 6:00pm

Monday, July 31

7:00am - 8:00am

7:00am - 10:00am

7:30am - 8:00am

8:00am - 8:45am

Breakout A: TBD 


Breakout B: Candia auris in Indiana: Preparation is Key (Caleb Cox, Dr. Shireesha Vuppalanchi

In 2021, 190 unique individuals in Indiana were identified as being colonized with Candida auris. In 2022, 267 unique individuals were identified, a 40.5% increase in prevalence. Of those individuals identified in 2022, 50 (18%) were residents of a skilled nursing facility at the time of diagnosis. According to the CDC, people who have recently spent time in nursing homes and have lines and tubes leading into their bodies (such as breathing tubes, feeding tubes and central venous catheters), seem to be at highest risk for C. auris infection. Additionally, on March 30, 2023, the CDC published the press release “Increasing Threat of Spread of Antimicrobial-resistant Fungus in Healthcare Facilities.” As a result of this press release, numerous national news outlets and some local Indiana outlets produced stories about Candida auris. This led to an increase in concern among nursing home patients and families about what C. auris is and what is being done about it in Indiana. This presentation focuses on de-mystifying C. auris by discussing its proliferation and how it impacts long-term care facilities. Additionally, it will raise awareness about what to do if C. auris is identified at a facility and what resources are available through the Indiana Department of Health. Finally, it will highlight mitigation strategies that can be used to reduce the risk of spread at a facility. 

Learning objectives: 

  • Discuss the background and proliferation of C. auris in Indiana and how it impacts long-term care facilities. 
  • Communicate what to do and how IDOH can assist if a resident with C. auris is identified in your facility. 
  • Discuss mitigation strategies that can reduce the risk of spread at a facility. 


Breakout C: Latest Developments in Alzheimer’s Research (Natalie Sutton)

As the world’s largest nonprofit funder of Alzheimer’s and dementia research, the Alzheimer’s Association is committed to accelerating the global effort to eliminate Alzheimer’s and all other dementia. The Alzheimer’s Association has undertaken a multitude of diverse research initiatives working toward methods of treatment, prevention and, ultimately, a cure. ​​ There have been 30 awards funded between 1993-2023 and currently we are actively funding 15 scientific studies. This represents nearly/around $7.9M dollars in research investment within our community. In this session, participants will learn about a pipeline of potential new treatments offers hope for the Alzheimer’s and dementia community. New and better treatments are urgently needed, and we are seeing progress.  

There are now two FDA-approved treatments that treat one of the underlying causes of Alzheimer’s. Additional clinical trials are underway and offer the hope of additional treatments.  

New FDA-approved treatments taken in the early stages of Alzheimer’s could mean a better quality of life. They allow people more time to participate in daily life, remain independent and make future health care decisions.   

8:45am - 9:00am

9:00am - 10:15am

The TA DA of Teamwork: Succeeding During Change and Disruption (Joel Zeff)

We are all improvising. We face challenges, disruption, change, and obstacles without a script or rehearsal. To find success, we need to work together, build trust, and create opportunity. During this session, Joel will discuss how the tenets of improvisation create successful teams during change and disruption. Joel has spent the past 30 years performing and teaching the lessons of improvisation. This interactive, engaging and hilarious session will focus on staying in the game; facing fear; building trust, and asking the important question, “How do I help the people around me be successful?” Joel will also bring his famous TA DA energy as he discusses the importance of opportunity, positive support, and active listening in collaboration. Yes, you will have fun and laugh during this session. You will also learn how to collaborate more successfully as a team, and navigate change. Are you ready for the TA DA? 

 This session will focus on: 

  • Creating opportunity and positive support for your team. 
  • Making the choice to “be in the moment.” 
  • How to Stay in the Game when faced with challenges, change and disruption. 
  • Thrive during change by making the choice to be prepared and open and flexible. 
  • Fueling your passion and reducing stress. 

10:15am - 12:30pm

12:30pm - 2:00pm

Work That Matters (Jeff Civillico) 

Jeff enables a renewed sense of passion, purpose, and gratitude in attendees’ work and lives by challenging the audience to view where they are personally and professionally as a new type of starting point. Attendees walk away more engaged with what they do, and why they do it. Jeff is the quintessential funny keynote speaker for companies who look beyond numbers to the importance of caring for “the whole person.” 

2:00pm - 2:15pm

2:15pm - 3:00pm

Breakout A: Managed Care


Breakout B: Staff Competency (Shelly Maffia)  

This session will include a review of effective strategies for assessing staff competency in the nursing facility setting with emphasis on aligning your competency-based training program with your resident population served and services offered in your facility. 

 Projected learning outcomes: At the conclusion of each session, the learner will:  

  • Understand how staff competency impacts customer satisfaction 
  • Understand and apply strategies for assessing staff competency based on facility’s resident population and services provided 
  • Identify examples of how staff competency deficiencies are commonly cited 


Breakout C: Serious Mental Illness (SMI) in Older Adults: Using A 5-Step Approach  (Debbie Richman)

Many people suffer from depression, anxiety, and other mental illnesses. A serious mental illness (SMI) is different. SNF and AL staff are rarely trained in SMI, how to recognize SMI, and what to do about it/how to respond and care for someone with SMI. With dementia, SMI is more challenging. This session provides an introduction to SMI, understanding SMI, how people live with SMI, and how using a 5-step model for care is effective for staff whenever an SMI diagnosis is present or suspected. 

Learning Objectives 

  • The participant will be able to define serious mental illness and list the four major categories of SMI. 
  • The participant will be able to describe the differences between SMI and dementia and note misperceptions about SMI. 
  • The participant will be able to describe the recovery model and list the five steps in the CARES Approach for SMI care. 

3:00pm - 3:15pm

3:15pm - 4:00pm

Breakout A: Keeping Up with the Changes (Deborah Lake)

After almost 4 years, we will see significant changes to the Resident Assessment Instrument (RAI) Manual and the MDS 3.0 Item Sets. With the new item sets, facilities will need to prepare for additional coding items for SNF Quality Reporting Program (QRP) measures and Standardized Patient Assessment Data Elements (SPADES). Additional changes will include removal of Section G, ramping up of Section GG with OBRA assessments and Interim Payment Assessments (IPAs), addition of more 3-day assessment periods in Sections K and O, expansion of the pain interview, more complex coding of high-risk medications and changes in the PHQ-9 interview process. These changes will not only be significant but will require training and planning for implementation. Join us for a review and discussion of the most up-to-date information available for these issues to ensure your facility is on the road to success.

Learning objectives:

  • Be aware of the upcoming changes and updates to the RAI Manual and MDS 3.0
  • Understand how changes in the MDS 3.0/RAI Manual with be used for Quality Reporting
  • Be able to recognize training that will be required to be successful with upcoming changes


Breakout B: Why the AHCA/NCAL Quality Award Program Is Right for You! (Kay Kendall, Glen Bodinson) 

Leading a skilled nursing center or assisted living center is really hard in today’s environment. Things can feel chaotic with so many fires to fight. Leadership is ultimately about outcomes. To be exceptional, leaders must produce sustained balanced results. But how? 

 Leveraging the requirements of the AHCA/NCAL Quality Award Program can provide you with a roadmap on your performance excellence journey.  Don’t go into this with the objective of winning a quality award.  Get on this journey to find the tools for improvement, define your key processes, engage your employees, and achieve resident/family satisfaction.  Become a leader in your marketplace by earning the recognition your center needs to differentiate you from your competition. 

 Learning objectives: 

As a result of attending, participants will: 

  • Compare the requirements of the three levels of awards. 
  • Identify the common failure modes from applicants who did not achieve the level of award they are seeking.
  • Design a project application plan to get off to a good start on writing their quality award application and improving their organization. 


Breakout C: The Benefits of Knowing a Person’s Life Story in a Dementia Care Setting (Tom Alaimo) 

Knowing and using a person’s life story is a key element of quality dementia care programs, especially when facilitating a person-centered approach to dementia care.  This presentation will highlight those benefits and guide dementia care professionals through the life story development process and emphasize the importance of working closely with families and remaining transparent.  The presentation will be informative and offer insight from creating or improving upon your organization’s life story outline, to utilizing life stories to improve relationships, build trust, foster cooperation, and improve success with engagement and personal care.   

Learning objectives:

  • The attendee will learn several creative ways to develop a life story outline and capture a person’s life story in preparation for their transition into a dementia care environment. 
  • The attendee will understand the value of organizing a life story, and how it can improve the quality of care and services care partners provide to those with memory impairments. 
  • The attendee will understand how to utilize a person’s life story to develop effective approach and redirection techniques to assist staff in the care of those with memory impairments. 
  • The attendee with understand the value and benefits of continually building upon the life story. 

4:00pm - 4:15pm

4:15pm - 5:15pm

FIND YOUR DAY: Managing Stress in Health Care (Mark Mayfield) 

Increased responsibilities, more distractions, new regulations, demanding patients, COVID-19 —all can take their toll on you, your effectiveness, and your peace of mind! Most of us have reached a breaking point and we’ve had enough. So how do you keep your sanity and thrive during the challenging change happening in today’s health care world?  Add balance and increased focus so you can better move over, under, and around the daily challenges. Mark’s funny and informative address will help you solve those ills by learning five behaviors that will help balance your life and by learning techniques to deal with your biggest stressor…PEOPLE! 

5:15pm - 6:15pm

Tuesday August 1

7:45am - 8:15am

8:15am - 9:30am

FSSA mLTSS Implementation Panel (Allison Taylor)


9:30am - 9:45am

9:45am - 10:30am

Breakout A: QAPI (Lori Davenport)

Breakout B: Quality Improvement through Med Safety: Understanding Medication Administration Pitfalls and Safer Practices (Michael Eldridge) 

This session will refocus attention on medication safety and the important role played by facility staff who administer medications to patients. The presenter will review the prevalence of medication errors in senior care at transitions of care, adverse events related to medication errors, the root causes of medication-related events and deliberate approaches to medication safety from receiving orders and order entry to five common pitfalls of medication administration errors. Concrete examples will be given of high-risk medications, look-alike, sound-alike name confusion, unsafe abbreviations, the most common drug-interactions and how to appropriately document and report medication errors. 

 Learning objectives:

  • Identify the high-risk medications that may cause greater harm to a senior when dispensed or administered incorrectly. 
  • Recognize medication error pitfalls in Nursing Home medication order and electronic medication administration record (e-MAR) applications. 
  • Explain the prevalence of medication errors during the transitions of care discovered during medication reconciliation. 


Breakout C: Speak no F-Tag, See no F-Tag, Hear no F-Tag: How dental services support your quality care and residents’ well-being (Dr. Heidi Pantazis)

Oral Health is inexorably linked to the overall wellness of your residents. A healthy mouth enables your resident to enjoy a regular diet, maintain good self-esteem, engage socially, and communicate their needs. Good oral health is also an integral part of co-morbidity management, whether it concerns glycemic control for someone with diabetes or a cardiac condition. Ongoing monitoring of your residents’ oral health status can prevent serious infections, weight loss, dehydration, malnutrition, falls, ER use, and re-hospitalization. It also can reduce staff tasks and support your financial margin through low nutritional supplement need.

Following this program, participants will be able to: 

  • List the primary areas to target during an oral health assessment at time of admission.
  • Describe the oral health concerns discovered in daily care that need to be reported immediately. 
  • Contrast the admission assessment with the steps taken within nursing’s annual oral assessment.
  • List the primary and secondary areas of survey compliance that can increase F-tag risk, including how to use the Critical Element Pathways for further guidance.

10:30am - 10:45am

10:45am - 11:30am

Breakout A: Navigating the Future of the Healthcare Workforce: Innovative Models for Sustainable Staffing (Lee Hudson Teslik) 

Let’s face it, the events of the past several years have had an irrevocable impact on our health care system, not just temporarily, but for the foreseeable future. And the area hit the hardest has been staffing. While demand for services continues to spike, the ability to supply patients with care will continue to be constrained. Various challenges have impacted the labor market for healthcare facilities ranging from the current economic conditions to changes in immigration laws to policy surrounding provider reimbursement— and simply, these environmental bottlenecks aren’t going to resolve quickly. Providers are now tasked with embracing the ‘new normal,’ which means they can no longer rely on a full-time, on-staff workforce to fulfill all of their staffing needs as they could in 2019. However, there are
effective strategies they can utilize to help stabilize their operations. Providers must start thinking about how to build out their staffing mix strategy in a way that increases retention and simultaneously improves the bottom line. It will require creating and managing several different groups of professionals – from full-time on-staff to per-diem / part-time to contracted workers, etc. – to acquire long-term sustainability.

In this presentation, Lee Teslik will present practical, sustainable strategies and solutions for providers that benefit caregivers, administrators/operators and those seeking care alike. Attendees will walk away from the session with:

  • Strategies for building a sustainable staffing mix
  • Outline how technology, like workforce management platforms, can help support sustainable staffing strategies
  • Ideas for increasing retention rates, improving the bottom line and creating an engaged, effective team


Breakout B: Abuse & Neglect: Sexual Consent & Updated Abuse Guidance (Shelly Maffia, Sean Fahey)

Breakout C: Managed Care

11:30am - 11:45am

11:45am - 1:00pm

I’ll Do the Remembering: A Daughter’s Journey Through Alzheimer’s (Ashley Campbell) 

One of the most touching original songs from singer, songwriter and musician Ashley Campbell, “Remembering,” was a way to comfort her dad, music legend Glen Campbell when words no longer could. Like for so many caregivers, Ashley experienced a role reversal as she became her parent’s parent. Through home videos, clips from the documentary Glen Campbell: I’ll Be Me, and heartfelt performances of legendary songs such as “Gentle on My Mind,” “Wichita Lineman,” and her own, “Remembering,” Ashley brings her father’s emotional and inspirational story to life. Not just paying tribute, but paying it forward to all who love, or who have loved, someone with Alzheimer’s. Ashley remains committed to remembering her late father, Glen, and sharing the private side of their very public journey with Alzheimer’s. “We can talk until you can’t even remember my name. Daddy, don’t you worry, I’ll do the remembering.” 

Ready to register?


The 2023 IHCA/INCAL Annual Convention & Expo will take place at the JW Marriott Indianapolis, Indiana.

10 S West Street, Indianapolis, Indiana 46204


Room Reservations

The deadline to book your discounted room ($219/night) is July 10. Please call the JW Marriott at (317) 860-5800 and request for the IHCA/INCAL Convention & Expo room block or book online.


Prepare for your stay

Start planning now to maximize your stay once you arrive. Learn more.


Parking Options

Download parking options here.


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