Refund and Cancellation Policies

education and events

2020 IHCA/INCAL Refunds and Cancellations Policy

All cancellations and withdrawals must be submitted in writing and faxed to 877-298-3749 or emailed to kniehoff@ihca.org or eweliver@ihca.org.

Education Courses and Webinars
Unless otherwise noted, refunds will be given, minus an administrative fee of 25% of the registration fee, when written notice is received at least 48 hours prior to course/event. Cancellations made within 48 hours of the course/event will not receive a refund. No shows or cancellations made after the event will not receive a refund. Substitutions are permitted.

IHCA/INCAL Spring Conference and Convention & Expo Individual Attendee Registrations
Cancellations received prior to 20 days from the event date will be refunded at 50% of the registration fee. Cancellations received within less than 20 days of the event will be charged the full registration fee.

IHCA/INCAL Spring Conference and Convention & Expo Sponsors and Exhibitors

  • Spring Conference: Exhibit space cancelled prior to January 31, 2020 will be refunded, less a $100 processing fee. Exhibit space cancelled on or after February 1, 2020, but before March 20 will receive a 50% refund. No refunds will be issued for cancellations or withdrawals made after March 20, 2020. All cancellations and withdrawals must be submitted in writing and emailed to Emily Berger at eberger@ihca.org
  • Convention & Expo: Booth space cancelled prior to May 31, 2020 will be refunded, less a $100 processing fee. Booth space cancelled on or after June 1, 2020 but before July 10, 2020 will receive a 50% refund. No refunds will be issued for cancellations or withdrawals made after July 10, 2020. All cancellations and withdrawals must be submitted in writing and emailed to Emily Berger at eberger@ihca.org

 

Refunds for credit card transactions will be credited back to the card used if the transaction occurred within 90 days of the cancellation request. Cancellation requests made 90 days or more from the date of the registration/credit card payment will receive their refund by check. Refunds for payments originally made by cash or check will receive their refund by check.

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