Going for Gold: How Changing Institutional Culture Can Improve Quality
This webinar series will focus on how changing institutional culture can elevate your organization to Gold level quality care and aid in your Quality Award Program journey. Culture change transforms rigidity into flexibility by helping to grow adaptability when changes occur and by building stronger alignment with an organization’s mission and vision. In this series, Carmen Bowman will teach organizations how innovation and creativity can enhance resident and family experiences, employee engagement and retention. Recognized culture change practices identified in the Artifacts of Culture Change 2.0 tool, funded by CMS, will be taught along with their identified supportive CMS regulations. Common outcomes of the culture change movement are improved retention, satisfaction, compliance, occupancy, and efficiency as well as quality of life and quality of care for those served.
Over the course of six webinars, the 134 culture change practices represented in the Artifacts of Culture Change 2.0 will be covered.
Topics discussed during each webinar:
- Feb 17: Resident-Directed Life practices including intentional welcoming, restaurant/buffet/family style/24-hour dining, open dining times, the Dining Practice Standards, moving toward regular diets, real food, individual birthday celebrations.
- Mar 17: Resident-Directed Life practices continued such as animals live there, natural awakening/honoring sleep, and personalizing medication passes, individualized non-pharmacological approaches, individualized bathing, residents determine their own daily schedules, residents participate in making decisions about décor, food/menu/dining ambiance, daily events/things to do, hiring staff members, resident volunteerism.
- Apr 14: Being Well Known practices including resident life stories, understand individuals who cannot communicate verbally, care plan specific to the individual and reflects resident’s goals, Eden Alternative Domains of Well-being℠: identity, connectedness, security, meaning, autonomy, growth, and joy, care plan addresses mobility/movement, music, outdoors, meaning/purpose, a good night’s sleep, care plan conveyed to team workplan.
- May 19: Home and Environment, Accommodation of Needs and Preferences such as porch lights instead of institutional call lights, normal plateware, outlets within reach, silent paging, easy access to the outdoors, residents welcomed and assisted to access amenities
- June 16: Family and Community practices such as robust community life, volunteering, community events, café/restaurant, store/shop to obtain gifts/toiletries/snacks, kitchen available for residents/families to cook and bake, notified of its availability, actively solicits views of family members who are treated as partners.
- July 21: Leadership and Team Member Engagement practices such as Leaders commit to culture change, keep themselves educated, and pass on information to teams and residents, leaders remove barriers to culture changes, high level managers/board educated in culture change and commit to making changes, culture change in evaluations, policies, hiring, team education, non-institutional language, Team members gain knowledge via education opportunities, team members know culture change philosophy and how it plays out in their work, team member schedules revolve around those who live there, Learning Circles and Community Meetings.
Webinar times: 12pm-1pm EST
Target Audience: All staff! This series is geared towards all Bronze Quality Award recipients who will be going for the Silver level, and for all current Silver Quality Award recipients who will be going for Gold.
Trainer: Carmen Bowman, MHS, BSW, is an author, consultant, trainer and owner of Edu-Catering: Catering Education for Compliance and Culture Change turning her former role of regulator into educator. She is a former Colorado state surveyor and federal surveyor, CMS policy analyst, and faculty of the Basic Surveyor Course. As a contractor to CMS, Carmen co-developed the Artifacts of Culture Change original, 2.0 and Assisted Living versions. She facilitated both CMS and Pioneer Network Creating Home National Symposiums on culture change and the environment, food and dining, and led the Dining Practice Standards task force. She co-founded the Colorado Culture Change Coalition, has led numerous CMP grant projects assisting homes to change institutional culture resulting in retained team members, improved satisfaction, quality of life and care outcomes. She blogs about using regulations to reject institutional culture and has authored Guardians of Normal Life and Individualizing Medication Administration using Regulations. Carmen moved from Colorado five years ago and now lives right down the road in Huntingburg, Indiana where she loves spending time with people who live at The Waters nursing home.
CEUs: 1 CEU per webinar. Sessions will be approved for Indiana licensed Administrators, IN licensed social workers, and IN licensed occupational therapists.
*This is a IHCA/INCAL members only event.
Questions about this event?
Please email Katie, IHCA/INCAL’s director of education, using the form below.
Series fee: $100 (webinars will also be sold separately for $20 per webinar)